Workplace Conflict Resolution

Nothing challenges the success of a workplace team more than conflict within the team. Time and energy spent fighting can seriously impact a business’s productivity, reputation, and bottom line. Mediation allows employees and team members to have input into how problems are resolved so that they feel empowered and invested in the success of the resulting arrangement.

Using mediation as a first step in resolving harassment complaints can be effective, especially where there are misunderstandings about appropriate behavior, miscommunication, or cultural differences. Human Resources directors have found that calling in a mediator before resorting to disciplinary action or legal action can be an efficient, cost-effective, and successful way to address conflict in the workplace. As a confidential, voluntary process, issues can be resolved quickly, privately, and respectfully. At your office or mine, I can help you resolve those conflicts and enable everyone to get back to work. For more about workplace mediation, see http://www.epspros.com/news-resources/whitepapers/2013-prior/mediation-in-the-workplace.html .

Testimonials

I have great respect for Robin and her skills, experience, and integrity. She is warm and personable and truly cares about the wellbeing of her clients. She is always on top of details and gets the work done as quickly as possible. I always feel I am in good hands when working with her.
Micky Roof, Owner
The Jewelbox

Articles

Negotiate in Mediation for What You Need -- And Get It.

Negotiate in Mediation for What You Need -- And Get It.
By Robin Masson on Jul 22, 2017 in Divorce Mediation

Face it: most of us are not very good at asking others for what we need. We tend to come off as either too aggressive or wishy-washy. Moreover, when we’re in conflict, our asking skills tend to deteriorate into either demanding bitchiness or passive-aggressiveness that descends into resentment. Not a good look, on anyone.

But, there’s a way to ask for what you need and to enlist others in giving it to you, by being respectfully assertive. It requires communicating clearly what your needs are, how others’ behavior affects you, and enlists others in satisfying your needs.

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Cohabitation Mediation - What I Wish I'd Known Before Moving in Together

Cohabitation Mediation - What I Wish I'd Known Before Moving in Together
By Robin Masson on Jun 09, 2017 in Cohabitation Mediation

Much less planning goes into cohabitation than into a wedding, but it is, in many ways, a bigger legal, financial and emotional step.

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Divorce Mediation - The Orange: A Parable About Interest-Based Negotiation

Divorce Mediation - The Orange: A Parable About Interest-Based Negotiation
By Robin Masson on Jun 01, 2017 in Divorce Mediation

Nick and Nora were separating and couldn’t agree upon who should get the orange. Since there was only one orange, it appeared that the “fair” solution (and the one most likely to be imposed if they were in court) would be for them to slice it in half, and each would get half an orange.

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